Customer Service Information
Here at Ocean Leisure and Ocean Leisure Cameras we are passionate about customer service and want to ensure that your shopping experience with us, whether in store or on-line, is a pleasurable one. If you have something you are unhappy about please do not hesitate to contact us and we will endeavour to correct the situation as quickly as possible.
You can contact us by phone on 02079 305050. By e-mail on email@example.com or by post: Ocean Leisure, 11-14 Northumberland Ave, London, WC2N 5AQ.
Mon - Fri: 10 - 19.00
Sat: 10 - 17.00
Sun: 11 - 17:00
Methods of Payment
Ocean Leisure accepts the following payment methods for orders: Visa, Mastercard and Maestro. All credit card orders must be sent to the address registered to the card. All payments must be in pounds sterling.
All overseas orders must be paid by credit card. Orders from outside the EU and BFPO are not subject to VAT.
We will always send you an email confirmation upon successfully placing an order. We have a legal obligation to provide you with an electronic receipt for your transaction which you may want to file or print out to keep for future reference.
The confirmation will include details of your order, including your chosen delivery address. We will also send you a final email to let you know that the order has been dispatched.
Note: Our "Next Day" delivery cut off time is 3.30pm. Regardless of your shipping options, orders placed after this time are usually sent the following working day.
All prices are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current full VAT rate is 20%. If your order is sent to within the European Community (EC) your invoice will include VAT at 20%.
For some items or combinations of items there may be an additional delivery charge. If this is the case we will contact you before proceeding.
Out of Stock Items
With a few items we may experience longer delivery times if stock deliveries are delayed. If this occurs we will contact you. If you would like more information concerning the delivery date of your purchase please give us a call on 0207 930 5050.
Returns & Exchanges
If you are not completely satisfied with any product ordered from us we will refund or exchange the item. Just return them to us within 28 days for a full exchange or refund.
Please check that you are satisfied with a product before taking it into the water. Ocean Leisure cannot refund or exchange items that are unsuitable once they have been used.
Sorry but we are unable to refund P&P or returns postage as they are both direct costs.
Please obtain a ‘proof of posting’ certificate from your post office when returning goods as we cannot be held responsible for parcels lost on return to us.
As a mail order company the security and privacy of your information and personal details are of top priority to Ocean Leisure. All of our information is collected and stored in accordance with both the Data Protection Act and the Distance Selling Directive.
All Ocean Leisure online purchases take place in a safe environment using the latest security technology to protect all of our customers.
We encrypt your credit card information to ensure your transactions with us are private and protected whilst online. We accept orders only from Web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection.
Your payment details are kept in an encrypted format and your order is processed on our mail order system which is not connected to the Internet.
You can browse our site without disclosing your personal information. If you place an order with us we will assume that you would like to be added to our mailing list. If at any time you would like to remove your details from our mailing list or have any queries about the above please email firstname.lastname@example.org.
If for any reason you are worried about purchasing online we would be pleased to receive your order over the phone. You can call us on 0207 930 5050.
Trading Name: Ocean Leisure Ltd.
Registered Address: 11-14 Northumberland Avenue, London, WC2N 5AQ
Company Registration: Registered in England No. 1550263
VAT Reg. No: 358 6749 96
Directors: D.W.Rowlands, P.C.Haslam, D.Bridgland, L.Grower.